id

String

the agent’s id

name

String

The display name of the agent

addressableOid

String

The potential addressable id of the agent

status

String

The status of the agent (available, not available, …​)

busy

Boolean

The busy state of the agent (on a call or not)

logonTime

String

Logon time of the agent

totalCallDuration

long

total call duration of all calls

numCalls

int

Number of calls

totalInboundCallDuration

long

total call duration of inbound calls

numInboundCalls

int

Number of inbound calls

totalOutboundCallDuration

long

total call duration of outbound calls

numOutboundCalls

int

Number of outbound calls

averageCallTime

long

activeCalls

int

Number of active calls

oldestCallStartTime

Date

Start time of the oldest call

connected

boolean

The agent is connected now