Reply Chat Communication
This request replies to a chat message inside a chat session.
Resource
POST /communications/chat/<OID>/reply
Where the OID is the object ID of the communication.
Parameters
None
Payload
Response
The Chat Message object contains the chat contents and the object ID.
Context
| Authorization |
User |
Errors
| HTTP code | Xelion code | Description |
|---|---|---|
400 |
10203 |
Replied message cannot be found. |
404 |
10066 |
Example
Request
POST https://xelion.nl/api/v1/master/communications/chat/1588675/reply
Send a plain text
Payload
{
"clientId": "postman",
"text": "hello there"
}Response
{
"object": {
"subject": "hello there",
"date": "2024-10-11 15:24:19",
"contents": {
"content": "hello there",
"contentType": "",
"oid": "4647701",
"objectType": "Comment"
},
"durationSec": 0,
"incoming": false,
"retrieved": true,
"displayed": true,
"displayedUser": "",
"flagged": false,
"forwarded": false,
"processed": false,
"recordingStatus": "unknown",
"hasAttachment": false,
"hasInlineAttachment": false,
"hasMessageReference": false,
"contentSummary": "hello there",
"contentSummaryIsComplete": true,
"participants": [
{
"commonName": "Arno",
"role": "rtFrom",
"address": "",
"addressable": {
"commonName": "Arno",
"oid": "1389401",
"objectType": "Person"
},
"addresseeLabel": "Arno",
"person": {
"commonName": "Arno",
"oid": "1389401",
"objectType": "Person"
},
"oid": "4647702",
"objectType": "Addressee"
},
{
"commonName": "Haas",
"role": "rtTo",
"address": "",
"addressable": {
"iconId": "4435216",
"commonName": "Haas",
"oid": "1815710",
"objectType": "Person"
},
"addresseeLabel": "Haas",
"person": {
"commonName": "Haas",
"oid": "1815710",
"objectType": "Person"
},
"oid": "4647703",
"objectType": "Addressee"
}
],
"voicemail": false,
"voicemailIsHeard": false,
"callId": "",
"id": "ce446930aee57b45",
"callFlowId": "",
"phone": "",
"isConferenceCall": false,
"callAnswerTimeSec": 0,
"onHoldDuration": 0,
"trunk": "",
"phoneLine": {
"permissions": "ReadWriteRemove",
"commonName": "Telefoonaansluiting Arno",
"oid": "1389593",
"objectType": "XCCPhoneLine"
},
"wrapUpTime": 0,
"chatSessionType": "user",
"whatsAppTemplateCategory": "",
"original": {
"participants": [],
"permissions": "ReadWriteRemove",
"commonName": "Arno -> Haas, 2024-10-11",
"oid": "4647666",
"objectType": "XCCUserChat"
},
"transferredFromName": "",
"transferredToName": "",
"chatSession": {
"permissions": "ReadWriteRemove",
"commonName": "Chat Haas <->Telefoonaansluiting Arno",
"oid": "1935036",
"objectType": "XCCChatSession"
},
"afterCallType": "",
"packetsLog": [],
"permissions": "ReadWriteRemove",
"commonName": "Arno -> Haas, 2024-10-11",
"oid": "4647700",
"objectType": "XCCUserChat"
}
}