Reply Chat Message
This request replies to a chat message inside a chat session.
Resource
POST /chats/<OID>/messages/<OID>/reply
Where the first OID is the object ID of the chat session and the second 'OID' is the object ID of the chat object.
Parameters
None
Payload
Response
The Chat Message object contains the chat contents and the object ID.
Context
| Authorization |
User |
Errors
| HTTP code | Xelion code | Description |
|---|---|---|
400 |
10203 |
Replied message cannot be found. |
404 |
10066 |
Example
Request
POST https://xelion.nl/api/v1/master/chats/1588675/messages/147781/reply
Send a plain text
Payload
{
"clientId": "postman",
"text": "hello there"
}Response
{
"object": {
"subject": "hello there",
"date": "2024-10-11 15:24:19",
"contents": {
"content": "hello there",
"contentType": "",
"oid": "4647701",
"objectType": "Comment"
},
"durationSec": 0,
"incoming": false,
"retrieved": true,
"displayed": true,
"displayedUser": "",
"flagged": false,
"forwarded": false,
"processed": false,
"recordingStatus": "unknown",
"hasAttachment": false,
"hasInlineAttachment": false,
"hasMessageReference": false,
"contentSummary": "hello there",
"contentSummaryIsComplete": true,
"participants": [
{
"commonName": "Arno",
"role": "rtFrom",
"address": "",
"addressable": {
"commonName": "Arno",
"oid": "1389401",
"objectType": "Person"
},
"addresseeLabel": "Arno",
"person": {
"commonName": "Arno",
"oid": "1389401",
"objectType": "Person"
},
"oid": "4647702",
"objectType": "Addressee"
},
{
"commonName": "Haas",
"role": "rtTo",
"address": "",
"addressable": {
"iconId": "4435216",
"commonName": "Haas",
"oid": "1815710",
"objectType": "Person"
},
"addresseeLabel": "Haas",
"person": {
"commonName": "Haas",
"oid": "1815710",
"objectType": "Person"
},
"oid": "4647703",
"objectType": "Addressee"
}
],
"voicemail": false,
"voicemailIsHeard": false,
"callId": "",
"id": "ce446930aee57b45",
"callFlowId": "",
"phone": "",
"isConferenceCall": false,
"callAnswerTimeSec": 0,
"onHoldDuration": 0,
"trunk": "",
"phoneLine": {
"permissions": "ReadWriteRemove",
"commonName": "Telefoonaansluiting Arno",
"oid": "1389593",
"objectType": "XCCPhoneLine"
},
"wrapUpTime": 0,
"chatSessionType": "user",
"whatsAppTemplateCategory": "",
"original": {
"participants": [],
"permissions": "ReadWriteRemove",
"commonName": "Arno -> Haas, 2024-10-11",
"oid": "4647666",
"objectType": "XCCUserChat"
},
"transferredFromName": "",
"transferredToName": "",
"chatSession": {
"permissions": "ReadWriteRemove",
"commonName": "Chat Haas <->Telefoonaansluiting Arno",
"oid": "1935036",
"objectType": "XCCChatSession"
},
"afterCallType": "",
"packetsLog": [],
"permissions": "ReadWriteRemove",
"commonName": "Arno -> Haas, 2024-10-11",
"oid": "4647700",
"objectType": "XCCUserChat"
}
}