EMPTY

show an empty tile

WAITING_CALLS

number of calls that are waiting in the queue

LONGEST_WAITING

time of the longest waiting call

AVERAGE_WAITING

average waiting time of all the answered calls

TOTAL_CALLS

total number of processed calls

ANSWERED_CALLS

total number of answered calls

MISSED_CALLS

total number of missed calls

AVERAGE_TALK_TIME

average talk time of the processed calls (ring time higher then missedCallThreshold)

ACTIVE_CALLS

number of calls that are currently active

CANCELED_CALLS

number of calls that are hang up (ring time less then missedCallThreshold)

UNANSWERED_CALLS

total number of unanswered calls

FALLBACK_CALLS

total number of fallback calls

FORMULA

special wallboard formula, use the formula fields to specify the formula

TOTAL_CHATS

total number of chats, group chats are not counted here

GROUP_CHATS

number of group chats

CHAT_SESSIONS

total number of unique chat sessions

AVERAGE_SESSION_CHATS

average number of chats per chat session

CHAT_AVERAGE_FIRST_RESPONSE_TIME

Average time until the first response to a chat message.

ENDED_CHATS

Total number of closed conversations.

IDLE_CHATS

Total number of idle conversations.

ACTIVE_CHATS

Total number of active conversations.

CHAT_AVERAGE_TIME_TO_CLOSE

Average time to close.