id

String

The unique id of the wallboard.

name

String

common name

entries

[Wallboard Entry]

The monitored values. These are named values with optionally thresholds values.

agents

[Wallboard Agent]

The agents that receive calls.

agentAvarageCallDurationThreshold1

Integer

first threshold for agent’s call duration (entering the warning state)

agentAvarageCallDurationThreshold2

Integer

second threshold foe agent’s call duration (entering the error state)

agentShowInbound

Boolean

show the number of inbound calls of the agent

agentShowOutbound

Boolean

show the number of outbound calls of the agent

agentShowTotal

Boolean

show the total number of calls of the agent

agentShowChatStats

Boolean

show chat-related statistics